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passwordReset Setting / recovery password to OU systems
This app will help you with password setting / recovery or you can contact the OU Card Centre.
For a successful password set using this application, you need to know your login name (user ID / login), have a private email address registered in the University's systems, possibly a phone number (for sending SMS), and know your personal / student number.
The system will offer you authentication options (by email or SMS) according to the information provided. You will then be allowed to set your password.
The application is not used to setting / recovery the password to the Eduroam network!
1
Enter your login name (user ID / login):
info If you do not know your login (user ID / login), please contact the OU Card Centre or email konta@helpdesk.osu.cz.
ok Login ID has been successfully verified
cross Login name to be verified is not entered or is entered incorrectly
cross Login name does not exist
cross An error occurred while verifying the login name
Now, in time between midnight and 3:00am CET, may be application function limited due to existing OU data warehouses backups.
2
To set / recovery your password, choose from the following options that you can apply:
ok
ok
If you do not receive a link to the email address or SMS code to the mobile number you entered when setting / restoring your password using this app, contact the OU Personnel (staff) or Student (students) Department to verify or change your contact information. Alternatively, you can contact the OU Card Centre to reset your password.
cross Your contact details (private email or phone number) were not found in the University's systems. Please contact the OU Personnel (staff) or Studies (students) department to have them completed.
cross You exhausted the daily limit of  3 SMS for this day. Choose another option.
cross An error occurred while sending an email
Now, in time between midnight and 3:00am CET, may be application function limited due to existing OU data warehouses backups.
cross Error sending SMS
Now, in time between midnight and 3:00am CET, may be application function limited due to existing OU data warehouses backups.
cross The authentication option was not selected
cross You have not given consent for your contact details to be used to set your password using this application. Please contact the OU Card Centre to reset your password.
3
To your private email   A link to set / restore your password has been sent to your private email.
Click on this link and then enter your personal number (employees) or your study number (students) and you will be prompted to set a new password.
Time remaining: 
 
 
cross The email sent has expired. Request a password set again using this link
4
Your email has been successfully verified. Now enter your personal number (employees) or student number (students).
Once entered, you will be allowed to set a new password.
Personal / study number: info The study number is assigned to the student on enrolment. The personal number can be found by the employee, for example, in their attendance record, on their pay slip or in the eZadanky.
ok Your details have been successfully verified
cross Details not entered or entered incorrectly
cross Your details were not found, please ensure your details are entered correctly
cross An error occurred while verifying your details
Now, in time between midnight and 3:00am CET, may be application function limited due to existing OU data warehouses backups.
cross he link has expired, re-enter the password set request using this link
3
To your number   a confirmation code has been sent.
After entering this code, including your personal number (employees) or student number (students), you will be allowed to set a new password.
Confirmation code:
Personal / study number: info The study number is assigned to the student on enrolment. The personal number can be found by the employee, for example, in their attendance record, on their pay slip or in the eZadanky.
Remaining time: 
 
 
ok Your details have been successfully verified
cross Data not entered or entered incorrectly
cross Your details were not found, please ensure your details are entered correctly
cross An error occurred while verifying your details
Now, in time between midnight and 3:00am CET, may be application function limited due to existing OU data warehouses backups.
cross The confirmation code was entered incorrectly or has expired
cross The confirmation code has expired. Request a password set again using this link
5
4
4
Now you can set a new password.
New password: info Password requirements:
  • length at least 12 characters
  • must contain at least one lowercase letter, an uppercase letter and a number
  • it must not contain your login name (user ID / login), first name or last name

Allowed characters:
~!#$%^&*_-+=`|(){}[]:;'<>,.?/
0123456789
ABCDEFGHIJKLMNOPQRSTUVWXYZ
abcdefghijklmnopqrstuvwxyz
 eye 
New password again:
ok Password has been set successfully for login names  
cross Passwords not entered or entered incorrectly
cross Passwords do not match
cross An error occurred while setting the password for login names  , try using a different password, or contact technical support
Now, in time between midnight and 3:00am CET, may be application function limited due to existing OU data warehouses backups.
cross  

© 2019 Centre for Information Technology

  • Technická podpora :
  • Mgr. Olga Blahutová (phone: +420 597 091 129, phone flap for UO: 1129)
  • Ing. Lucie Svitaneková (phone: +420 597 091 108, phone flap for UO: 1108)
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