This app will help you with password setting / recovery or you can contact the OU Card Centre.
For a successful password set using this application, you need to know your login name (user ID / login), have a private email address registered in the University's systems, possibly a phone number (for sending SMS), and know your personal / student number.
The system will offer you authentication options (by email or SMS) according to the information provided. You will then be allowed to set your password.
The application is not used to setting / recovery the password to the Eduroam network!
1
Enter your login name (user ID / login):
If you do not know your login (user ID / login), please contact the OU Card Centre or email konta@helpdesk.osu.cz.
Login ID has been successfully verified
Login name to be verified is not entered or is entered incorrectly
Login name does not exist
Your account has been locked. Please contact technical support on email idm@helpdesk.osu.cz.
An error occurred while verifying the login name
Now, in time between midnight and 3:00am CET, may be application function limited due to existing OU data warehouses backups.
2
To set / recovery your password, choose from the following options that you can apply:
If you do not receive a link to the email address or SMS code to the mobile number you entered when setting / restoring your password using this app, contact the OU Personnel (staff) or Student (students) Department to verify or change your contact information. Alternatively, you can contact the OU Card Centre to reset your password.
Your contact details (private email or phone number) were not found in the University's systems. Please contact the OU Personnel (staff) or Studies (students) department to have them completed.
You exhausted the daily limit of 3 SMS for this day. Choose another option.
An error occurred while sending an email
Now, in time between midnight and 3:00am CET, may be application function limited due to existing OU data warehouses backups.
An error occurred while processing the request. Please try to delete browser cookies according to the instructions HERE.
Error sending SMS
Now, in time between midnight and 3:00am CET, may be application function limited due to existing OU data warehouses backups.
An error occurred while processing the request. Please try to delete browser cookies according to the instructions HERE.
The authentication option was not selected
You have not given consent for your contact details to be used to set your password using this application. Please contact the OU Card Centre to reset your password.
3
To your private email A link to set / restore your password has been sent to your private email.
Click on this link and then enter your personal number (employees) or your study number (students) and you will be prompted to set a new password.
Time remaining:
The email sent has expired. Request a password set again using this link
4
Your email has been successfully verified. Now enter your personal number (employees) or student number (students).
Once entered, you will be allowed to set a new password.
Personal / study number:
The study number is assigned to the student on enrolment. The personal number can be found by the employee, for example, in their attendance record, on their pay slip or in the eZadanky.
Your details have been successfully verified
Details not entered or entered incorrectly
Your details were not found, please ensure your details are entered correctly
An error occurred while verifying your details
Now, in time between midnight and 3:00am CET, may be application function limited due to existing OU data warehouses backups.
An error occurred while processing the request. Please try to delete browser cookies according to the instructions HERE.
he link has expired, re-enter the password set request using this link
3
To your number a confirmation code has been sent.
After entering this code, including your personal number (employees) or student number (students), you will be allowed to set a new password.
Confirmation code:
Personal / study number:
The study number is assigned to the student on enrolment. The personal number can be found by the employee, for example, in their attendance record, on their pay slip or in the eZadanky.
Remaining time:
Your details have been successfully verified
Data not entered or entered incorrectly
Your details were not found, please ensure your details are entered correctly
An error occurred while verifying your details
Now, in time between midnight and 3:00am CET, may be application function limited due to existing OU data warehouses backups.
An error occurred while processing the request. Please try to delete browser cookies according to the instructions HERE.
The confirmation code was entered incorrectly or has expired
The confirmation code has expired. Request a password set again using this link
5
4
4
Now you can set a new password.
New password:
Password requirements:
length at least 12 characters
must contain at least one lowercase letter, an uppercase letter and a number
it must not contain your login name (user ID / login), first name or last name
Password has been set successfully for login names
Passwords not entered or entered incorrectly
Passwords do not match
An error occurred while setting the password for login names , try using a different password, or contact technical support
Now, in time between midnight and 3:00am CET, may be application function limited due to existing OU data warehouses backups.
An error occurred while processing the request. Please try to delete browser cookies according to the instructions HERE.
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