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Record type:	kapitola v odborné knize (C)
Home Department:	Katedra anglistiky a amerikanistiky (25400)
Title:	Facework and relational work in English as a lingua franca - a preliminary constrastive study of TripAdvisor responses
Citace	Hopkinson, C. J. Facework and relational work in English as a lingua franca - a preliminary constrastive study of TripAdvisor responses. In: Languages in V4 countries of contemporary Europe. Language as a means of expression and identity formation. Banská Bystrica: Belanium, 2016. s. 41-52. ISBN 978-80-557-1130-0.

Subtitle
Publication year:	2016
Obor:	Jazykověda
Form of publication:	Tištená verze
ISBN code:	978-80-557-1130-0
Book title in original language:	Languages in V4 countries of contemporary Europe. Language as a means of expression and identity formation
Title of the edition and volume number:	neuveden
Place of publishing:	Banská Bystrica
Publisher name:	Belanium
Issue reference (issue number):	:
Published:	v zahraničí
Author of the source document:
Number of pages:	12
Book page count:	312
Page from:	41
Page to:	52
Book print run:	100
EID:

Key words in English:	interactional pragmatics, face, facework, rapport management, genre, public complaint responses, TripAdvisor
Annotation in original language:	This article reports on a pilot study investigating possible differences and similarities in facework and relational work practices between L1 English and ELF (English as a Lingua Franca) discourse. Anchored in an interactional socio-pragmatic paradigm, the study explores restaurant-owners’ public responses to negative customer reviews posted on the TripAdvisor website. The pilot study suggests that the observed differences in facework and relational work practices may stem partly from different levels of linguistic (lexical, syntactic) competence.
Annotation in english language:

References

Reference

R01:	RIV/61988987:17250/16:A2101JXT

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