Agile; Lean; transformation; business driven practice; global development model

Lean and Agile courses we provided to our unit in Netherlands encouraged our colleagues to start transformation of their business (IT Service provisioning). They decided to start with a distributed pilot project (including Indian delivery site) and invited us to support the change. In six weeks we managed to implement basic Agile practices. This increased motivation of people for continuous improvement and led to changes to working, staffing and contract models. This all enabled more flexible value delivery to customer. We conducted very rapid and intensive Agile Crash Course (onjob learning by doing with full-time support by skilled coaches) based on principles of Lean Software Development. We measured the progress using business driven approach (inspired by MCIF). In this presentation we would like to share the story, the approach (improving the whole value chain together with the customer, following Lean principles, respecting natural human behavior) and the challenges.