telephone crisis support, Covid-19 pandemic, crisis, social support, intervention of telephone crisis support workers, intervention hotline for seniors

Aim of the poster was to analyze and describe the crisis situations of seniors and interventions of telephone crisis support workers in the first (April 2020) and the second wave (October 2020) of the COVID-19 pandemic. Data (N = 1000) from the Linkař system (2020) were systematically selected for analysis. We worked with data of quantitative and qualitative nature. Using the method of qualitative content analysis (Schreier, 2012), we identified and subsequently compared the types of crisis situations of seniors and the types of intervention provided during the first wave (April 2020) and the second wave (October 2020) of the COVID-19 pandemic.